Self Directed Payments

The new self service payment feature that allows Fifth Third Bank customers to make payments on their Credit Card or Loan without having a Fifth Third Checking Account.  It also allows existing checking customers to make payment from an external bank account.

Project Role

My role in the web payment project was to provide design expertise and competitive analysis.  Lead user experience testing and research, design UI and develop a prototype.  The prototype was built using Axure.  It was also used to help provide guidance through out the various project phases, as well as to facilitate specific test scenarios.